Code of ethics/rules/policies

Enjoy your stay and help us maintain the exceptional environment and water quality of Lac des Trente-et-Un-Milles by observing the following good practices:

General information 

• Get ready for your stay! (Bad weather, emergencies, etc.);
• Be respectful of other users and mindful of the quality of their experience;
• Concentrate your activity where vegetation is absent;
• Camp only on sites identified for this purpose;
• Minimize the traces and impacts of your passage. Do not build structures or furniture;
• Empty the dishwater away from the bank;
• When your pets are allowed, make sure you have control of them at all times and make sure you pick up all the feces.

Waste management 

• Minimize waste; and
• Keep waste away from animals;
• Collect all your waste and dispose of it in the bins provided for this purpose at the launches
• Leave the site clean to your departure

Food

• Never throw leftover food in the water;
• Never feed the animals;
• Pack unused food and keep it out of reach of animals;

Wood and campfire

• Use wood already provided on your site, ground-collected deadwood or driftwood;
• Never clear or cut green wood;
• If you bring your own wood, make sure it is locally sourced to prevent the spread of disease
• Never mutilate living trees by removing bark or placing nails;
• Use existing fire sites;
• Watch your fire at all times;
• Do not dispose of waste at fire sites;
• Make sure your fire is properly extinguished before leaving

Sanitary pratices 

• Use the dry toilets;
• Do not dispose of waste in dry toilets (plastic, diapers, sanitary towels, etc.);
• Use soap away from the bank;
• Use only biodegradable soap;

Cancellation / modification policy for camping and ready-to-camp (excluding seasonal RV sites)

• Cancellation more than one month in advance: the first night will not be refunded and a fee of $8.50 (plus tax) is applicable on each reservation/cancellation.
• Cancellation between 30 days to 8 days in advance: 50% refund and fees of $8.50 (plus tax) are applicable on each reservation/cancellation.
• Cancellation 7 days or less in advance: no refund.
• Changes in value down or equal: a fee of $8.50 is added to the cancellation fees mentioned above
• Upward change in value: no charge
• Please note that refunds or charges will be applied directly to your credit card. Or the policy desired by the administration.

Our cancellation policy for suites in the Inn:

• Cancellation 8 days or more in advance: full refund minus applicable fees of $8.50 (plus tax) per reservation/cancellation;
• Cancellation 7 days or less in advance: the first night will not be refunded and applicable fees of $8.50 (plus tax) per reservation/cancellation. Changes in value down or equal: a fee of $8.50 is added to the cancellation fees mentioned above

Upward change in value: no charge